The WhatsApp API or WhatsApp Business API is an official solution from WhatsApp specifically designed for business accounts.

This API (Application Programming Interface) allows integration with various other applications, such as CRM systems, to support and facilitate business communication with customers.

Features such as automated messaging, automatic responses to customer inquiries, and mass messaging can be performed through this system.

Steps to Create an Official WhatsApp Business API

Here are the steps you need to follow to get WhatsApp API:

1. Register Your Business with an Official WhatsApp BSP

To access this official application, you must register your business through an official WhatsApp BSP, such as Barantum.

However, ensure that your business does not fall into categories prohibited by Meta. Even if your business has legal documents, you will not be able to obtain the WhatsApp API if it falls under the following categories:

Prohibited businesses by Meta include firearms, alcohol and tobacco, drugs, healthcare and medical products, protected animals, virtual currency, and others.

2. Verify Your Facebook Business Manager Account

The next step is to verify your Facebook Business Manager account. As a trusted official WhatsApp BSP, Barantum will guide you through this verification process.

This verification process is important to demonstrate that your business is legitimate and verified. You only need to prepare documents such as:

• Company Name
• Website URL
• Domain Email
• Business License (SIUP/NIB/NPWP)

3. Implementation and Training on WhatsApp API Usage

After verification, the next step is implementation. By choosing Barantum as your WhatsApp BSP partner, they will assist you in the necessary implementation processes, such as setting up chatbot flow, operating hours, multi-agent support, and more. Barantum will also provide training to ensure all features are utilized optimally.

4. WhatsApp Business API Ready for Use

Once all processes are completed, the WhatsApp API features for your business will be ready for use. Ensure that your entire team understands how to use it so that business operations can run more effectively.

Official WhatsApp Business API Providers in Indonesia

Barantum is an official WhatsApp partner in Indonesia (BSP) that can help your business obtain the green checkmark. With over 5,000 active users, Barantum has helped increase company productivity by up to 90%.

Contact the Barantum team now to learn how Barantum’s official WhatsApp Business API can help you strengthen customer relationships and improve your business efficiency.