Microsoft Office 365 is one of the most widely used software suites for personal and professional productivity. It includes apps like Word, Excel, PowerPoint, Outlook, and OneDrive, which are essential tools for businesses and individuals alike. However, like any software, you may occasionally encounter issues with your Office 365 license. A common problem users face is receiving messages like "Your license isn't genuine" or "We couldn't verify your Office 365 subscription." If you're currently facing such an issue, this guide will help you troubleshoot and resolve the problem.

Common Office 365 License Issues
Before diving into the solutions, it’s essential to understand the typical licensing problems you may encounter with Office 365. The most common issues include:

Expired subscription: If your Office 365 subscription has expired, the apps will go into reduced functionality mode.
Activation errors: You may have trouble activating Office after installing it.
License not associated with your account: In some cases, you might not see a license associated with your Microsoft account, even though you have purchased one.
Incorrect license type: Some licenses are for personal use, while others are for businesses. Using the wrong license type can cause issues.
License conflicts: You may have multiple Microsoft accounts, each with a different license, leading to confusion.
Now that you know the most common problems, let’s move on to the steps for fixing these issues.

1. Check Your Office 365 Subscription Status
The first step in troubleshooting Office 365 license problems is checking whether your subscription is still active.

How to Check Your Subscription:
Go to the Microsoft Account Portal.
Sign in using the account you used to purchase Office 365.
Once logged in, go to the Services & subscriptions tab.
Check the status of your Office 365 subscription. If your subscription has expired, you'll need to renew it.
If your subscription is active and you’re still facing licensing issues, proceed to the next steps.

2. Sign Out and Sign Back In
Sometimes, simply signing out and signing back in can resolve issues related to your Office 365 license. This can refresh the connection between your Microsoft account and the Office apps.

Steps to Sign Out and Back In:
Open any Office application, such as Word or Excel.
In the upper-right corner, click on your account name or profile picture.
Select Sign out.
Close the application and open it again.
Sign back in with the same Microsoft account you used to purchase Office 365.
This process will often resolve minor glitches related to account synchronization and licensing. If this doesn’t solve the issue, you might need more advanced troubleshooting.

3. Update Office to the Latest Version
Running an outdated version of Office 365 can sometimes cause licensing issues. Microsoft frequently releases updates to fix bugs, improve performance, and resolve security vulnerabilities.

How to Update Office:
Open any Office app like Word or Excel.
Go to File > Account.
Under Product Information, select Update Options.
Click Update Now.
If an update is available, Office will automatically download and install it. After the update is complete, restart your computer and check if the license issue has been resolved.

4. Run the Office Activation Troubleshooter
Microsoft provides an Activation Troubleshooter to help users resolve issues with activating Office 365. This tool automatically diagnoses and fixes many common activation problems.

How to Run the Office Activation Troubleshooter:
Go to the Microsoft Support page and search for "Office Activation Troubleshooter."
Download the troubleshooter specific to your operating system (Windows or macOS).
Follow the on-screen instructions to run the tool.
After running the troubleshooter, restart your computer and see if your Office 365 license problem is resolved.

5. Deactivate Office on Unused Devices
Office 365 allows you to install the software on multiple devices. However, if you have reached the limit of devices for your subscription plan, you may encounter licensing issues. To resolve this, you can deactivate Office on devices you no longer use.

How to Deactivate Office on a Device:
Go to the Microsoft Account Portal.
Sign in with your Microsoft account.
Navigate to Services & subscriptions.
Under your Office 365 subscription, click Manage.
Find the list of devices where Office is installed and select Deactivate next to the device you want to remove.
Deactivating Office from unused devices can free up a license slot, allowing you to activate it on your current device without issues.

6. Reactivate Office Using the Command Prompt (Windows Only)
If you're using a Windows PC, you can reactivate Office 365 by using the Command Prompt. This is particularly helpful if your license information has become corrupted.
**
How to Reactivate Office via Command Prompt:**
Type cmd in the Windows search bar and right-click on Command Prompt, then select Run as administrator.
In the Command Prompt window, type the following commands one by one, pressing Enter after each:
bash
Copy code
cd C:\Program Files (x86)\Microsoft Office\Office16\
cscript ospp.vbs /dstatus
Look for your product key and note the last five digits.
To remove the product key, type the following command and press Enter:
sql
Copy code
cscript ospp.vbs /unpkey:XXXXX (Replace XXXXX with the last five digits of your product key)
Reactivate Office by signing in with your Microsoft account.
After following these steps, your Office 365 license should be reactivated.

7. Contact Microsoft Support
If none of the above solutions work, it’s time to contact Microsoft support. You can reach out to them via chat, email, or phone. For a quicker resolution, call their dedicated support line at +1-855-731-7002.

When to Contact Microsoft Support:
If your subscription status is active but you're still getting licensing errors.
If your license information seems incorrect, such as the wrong subscription type.
If you've tried reactivating Office, but the issue persists.
Microsoft support can walk you through the troubleshooting steps and, if necessary, escalate the issue to a higher level of technical support. Be prepared to provide details about your Microsoft account, subscription, and any error messages you’ve encountered.

8. Verify License with Your Organization (For Business Accounts)
If you are using Office 365 through a business or educational institution, the license might be managed by your organization’s IT department. In this case, you should contact them to verify that your account is still linked to an active license.

Sometimes, organizational accounts have specific settings or restrictions that could cause licensing errors. The IT team may need to refresh your license or verify the subscription on their end.

Conclusion
Encountering an issue with your Office 365 license can be frustrating, but with the troubleshooting steps outlined in this guide, you should be able to resolve the problem and get back to using Office smoothly. If none of the above methods work, don’t hesitate to reach out to Microsoft support at +1-855-731-7002 for further assistance.

Remember, keeping your software updated, signing in with the correct account, and ensuring your subscription is active are the most effective ways to prevent Office 365 license issues from occurring in the first place. If you need personalized help, Microsoft’s support line +1-855-731-7002 is always available to assist you.