Originally published on Squadcast.com.

Hold the confetti, everyone, because it's time to POP the champagne!

2023 was a year where Squadcast truly leveled up. We dropped some remarkable features that got our hearts racing (and alerts under control!), snagged some fantastic recognition for our impact, and even gave our website a stunning makeover. And we couldn't have done it without you! Buckle up to get a rewind of everything altogether, Let's get started.

New Look: Overhauled Squadcast Website

We've spruced up our website! The changes aren't just skin-deep; we've fine-tuned our messaging and layout for a more user-friendly experience. Over the last year, we took in your valuable inputs and added more advanced tools to our Reliability Automation stack. This update to our website reflects our commitment to continued innovation and catering to the evolving needs of our clients.

Enhanced Squadcast Experience With Major Product Updates

2023 wasn't just another year – it was a relentless sprint at Squadcast, fueled by one mission: keeping your Incident Response team on their top game. We churned out cutting-edge features so you can wrestle down incidents at the best. Here are some of the remarkable feature updates that were released throughout the year:

1.Workflow Automation

Automate routine tasks, aligning with Site Reliability Engineering principles, and keep human-in-the-loop execution for critical decisions with Squadcast Workflows. You can automate post-incident actions like attaching runbooks, add communication channels & incident notes, make an HTTP call, send email, trigger manual webhooks, and mark SLOaffecting incidents with sequential execution. All these workflows also come with easy pause/resume and quick duplication.

2. Service Graph

Services are core components of Squadcast Incident Management. We’ve made it easier & effortless to navigate service health with Service Graph! You can simplify monitoringand Incident Responseby visualizing your services and dependencies in one easy-to-understand map.

3.Auto Pause Transient Alerts

Auto Pause Transient Alerts (APTA) optimizes Incident Response by automatically pausing notifications for alerts that typically auto-resolve quickly. During this pause, new alerts are viewable in a suppressed state on the Incident List page, allowing users to trigger actionable alerts if needed. If an alert doesn't auto-resolve within the configured time, APTA triggers an incident, ensuring timely response based on set Escalation Policies. 

So useful right? We thought so too😊

4.Global Event Rulesets

For a smooth alert routing, we came up with Global Event Rulesets. Now you can create rulesets at the global level to eliminate the need for individual alert source webhooksfor each Service. There's also a Catch All rule in place, ensuring that any alerts sent through event rules, which don't match any specific criteria, are automatically routed to the Service configured in the Catch All Rule

### 5.Key Based Deduplication

We have empowered our users to define deduplication keys using customizable templates for your configured alert sources. These keys help in identifying and grouping similar incidents, ensuring the effective elimination of duplicate alerts.

6.Squadcast Mobile App

We are out with the latest & more improved version of our mobile app designed for delivering better user experience, enhanced design, greater stability, & reliability. Major updates include:

• Schedule Overrides (iOS & Android): Address holidays and conflicts on the go by configuring overrides, assigning slots to another user, editing, and removing overrides—directly from your mobile app.
• Custom Notification Sounds (iOS 3.1.0): Personalize incident alert and other notification sounds on iOS.
• Shift Details, Persistent Filters, & Simpler Navigation: Get detailed shift view on a dedicated screen with persistent filters for Incidents and Schedules. Moreover, effortless navigation with new swipe gestures.
• Enhancements and Additions: Experience enhanced reliability and stability, along with a streamlined Single Sign-On (SSO) login for an improved user experience. Easily create Incidents directly from the app, explore support for new Schedules, and execute various Incident actions. Additionally, enjoy the flexibility of editing On-Call reminder rules, complemented by deep links to Incident Details directly from notifications.

7.Past Incidents

With thePast Incidents feature on board you can accelerate incident resolution with historical insights. Access a curated list of past incidents related to the same service, leveraging data science to provide valuable context, timing patterns, and prior solutions.

### 8.Enhanced Status Page(s)

Level up your communication of critical outage and maintenance updates for enhanced control and informed stakeholder notifications. Major Status Page updates include:

• Decoupled Association: Enjoy the freedom to showcase public components in any preferred way, breaking free from specific ties to services.
• Status Page Independence: Open incidents no longer dictate Status Page content, giving you greater control over the displayed information.
• Separate Issue Creation: Now, create issues independently from incidents, streamlining your workflow for more efficient management.

‍

Some more updates include:

• Revamped Slack Integration
• Ability to assign statuses like In Progress, Under Review, and Published to your postmortems
• Ability to consolidate related incidents with Merge Incidents
• More control over Incident Messages and Descriptions with Custom Content Templates

👀 Explore all our latest updates in our changelog: here.

Latest Alert Source Integrations

We now allow integrations with Komodor, Bitrix 24, Endtest, Blue Matador, RapidSpike, and SigNoz as alert sources into Squadcast. We hope you relish the power of seamless alert imports from these platforms.

Customer Stories

It's always our pleasure to spotlight the incredible success our customers achieve with Squadcast. Be it maintaining a 99.9% SLA, cutting down around 130,000 alerts, a remarkable 30% boost in customer satisfaction or 93% improvement in MTTA, each story unfolds a unique success narrative. Learn all about it with our latest customer success stories ❤️

Explore what our verified customers are saying about us on G2!

Squadcast Impact G2 Badges & Reviews

The Squadcast community has always been fantastic! 🙌 Earlier this year, we snagged a sweet spot in the Leader Quadrant for IT alerting, a testament to the trust you've bestowed upon us. But wait, there's more! We're stoked to announce that Squadcast is now rocking the title of Mid-Market Leader, and we've been making waves in the Enterprise segment, bagging High Performer and Fastest Implementation nods! 🏆 Check us in the G2 Winter Report 2023. 

We owe our success to each user. Thank you 🫵 for being a part of our journey, and here's to more shared successes in the days to come!

Squadcast At Global Events ✈️

We engaged in SRECon Americas, Dublinand Singapore, actively contributing insights and networking with industry leaders to establish our presence in the Incident Management domain. During the event, Squadcast shared its experience and knowledge, distributed swag, enjoyed Wordle activities, and celebrated the success of the winners, making the experience truly enjoyable.

Latest Publications Worth The Read

Here are some of our top blogs which found their way to publications🧾 and newsletters🗞️:

• Comparing the Top 9 Pagerduty Alternatives in 2023
• Runbook vs Playbook: What's the difference?
• Leading Incident Management Best Practices
• Enterprise Incident Management: Guide & Best Practices
• A Detailed Guide to Setting Up Effective On-Call Rotations
• Improving Customer Support with Squadcast Webforms
• Essentials for the Modern Incident Response Platform
• Prometheus Sample Alert Rules: Guidelines and Examples
• Incident Management Workflow

Also dive into the recap of our webinars:

🎙️ Evolution of Incident Management On-Call to SRE: Gain insights into the transformative journey from traditional On-Call to Site Reliability Engineering (SRE).

🎙️ SLO for Effective Incident Management: Explore the strategic use of Service Level Objectives (SLOs) to enhance incident management efficiency.

🎙️ Merits of Combined On-Call and Incident Response: Discover the benefits of integrating On-Call and Incident Response for a cohesive and efficient approach.

🎙️ Automation & Contextual Awareness for Incident Management: Unlock the secrets of automation and contextual awareness in Incident Management.

🤭Pro Tip: To never run out of resources, continue reading our blog's best bites here.

Squadcast & Fun Times

Imagine a week filled with fun meet-ups, goal-setting, strategy sessions, outdoor adventures, and shared laughter. At Squadcast, our quarterly gathering had it all. A perfect blend of purpose and camaraderie. We’ll let the pictures do the talking!

## Happy New Year 2024!

And there you have it—2023 in the modern Incident Management and Reliability Automation world! Exciting things await next year for engineers, organizations, and reliability enthusiasts like you. We are also hiring for several roles across Engineering, Product, and Sales. More details available on our careers page if you’re interested or know someone who might be. 😎

Wishing you all a very happy & prosperous New Year 2024! See you on the other side of the calendar now! Cheers 🥂

What you should do now* Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.

• Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
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• Enjoyed the article? Explore further insights on the best SRE practices.
• Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
• Curious about how Squadcast can assist you in implementing SRE best practices? Discover the platform's capabilities through our Interactive Demo.
• Enjoyed the article? Explore further insights on thebest SRE practices.
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• Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
• Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
• Experience Squadcast with a 14-day free trial. Experience all our On-Call and Noise reduction features.
• Interested in Squadcast? Check out our pricing plans and find the right fit for you
• Schedule a demo with Squadcast to learn about the platform, answer your questions, and evaluate if Squadcast is the right fit for you.
• Experience Squadcast with a 14-day free trial. Experience all our On-Call and Noise reduction features.
• Interested in Squadcast? Check out our pricing plans and find the right fit for you
• Learn how Squadcast helped Scoro to create a solid foundation for better on-call practices
• Get a walkthrough of our platform throughthis Interactive Demo and see how it can solve your specific challenges.
• Schedule a demo session with Squadcast where we can show you around, answer your questions and help see if Squadcast is the right fit for you.
• Experience Squadcast with a 14-day free trial. Experience all our On-Call and Noise reduction features.
• Schedule a demo session with Squadcast where we can show you around, answer your questions and help see if Squadcast is the right fit for you.
• Learn how Squadcast helped Scoro to create a solid foundation for better on-call practices
• Get a walkthrough of our platform throughthis Interactive Demo and see how it can solve your specific challenges.
• See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
• Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
• Get a walkthrough of our platform throughthis Interactive Demo and see how it can solve your specific challenges.
• See how Charter Leveraged Squadcast to Drive Client Success With Robust Incident Management
• Share this blog post with someone you think will find it useful. Share it on Facebook, Twitter, LinkedIn or Reddit
• Start a 14-day free trial and experience the benefits of our Incident Management and on-call solution firsthand
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